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Wholesale information and catalog requests
Our website is our catalog. We do not offer
a printed version at this time. We offer wholesale pricing and terms to
qualified businesses and distributors worldwide. To receive our wholesale
price list via email or fax, please make your request via telephone (808) 873-6161, Fax (808) 873-6262 or email
sales@islandcandle.com. All requests
for wholesale pricing must be accompanied by a valid tax certificate number,
business license number or other proof of business entity. Please provide
your buyer's contact information so that we may follow up on your request. |
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Pricing and
terms
In order to receive wholesale pricing, our
minimum order is $150.00. All foreign orders must be prepaid. For domestic
accounts, we request that your initial order be pre paid. Net30 terms will
be offered to domestic accounts after meeting the following requirements.
You must provide at least two qualifying credit references. You must provide
us with a valid credit card number that will kept on file for deposit
purposes. Balances outstanding after 30 days will be subject to a 2% per
month late fee. Balances outstanding after 90 days will be charged to your
credit card. A $25.00 processing fee will be charged for all checks returned
NSF. |
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Cancellations and returns
All standard product orders may be
cancelled up to 24 hours prior to shipment. All orders returned after
shipment will be subject to a 20% restocking fee and must be in original
condition. Product may not be returned to us after 7 days unless it has
defects which are attributable to our manufacturing process. All product
returns must obtain prior return authorization. |
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Shipping and
delivery
Most orders are filled within 7-10 business
days. Large or custom poured orders may require longer lead times. All orders will be shipped
via FedEx 2 day air to ensure prompt and safe delivery of your product. We
strongly advise customers against shipping "slow boat" or parcel post and
will not replace or be responsible for melted or damaged products which have
been shipped via ground services.
Please order early during the holiday season to ensure timely delivery of
your order. |
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Shelf life
Our candles are packaged to give them the
longest shelf life possible, however, the fragrances will be at their
strongest within the first six months of manufacture. We recommend that you
rotate your stock, and whenever possible, keep one candle of each fragrance
on display as a sample and the rest of your stock in it's packaging to
preserve freshness. Heat, humidity and exposure to air can all have negative
effects on the strength of a candle's scent. Although we add a UV inhibitor
to our candle formula, we recommend that our candles be kept from direct
sunlight to help maintain their color and beauty. |
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Accounts
receivable
Please make all payments to the order of
Island Candle Company
P.O. Box 1462, Makawao, HI, USA. 96768
We accept checks, money orders, Visa, MasterCard, AMEX and Discover.
Please do not send cash, unless you are making payment in person.
All payments must be in US. Dollars.
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